At Minors Costs, we are committed to offering high-quality products and excellent customer service. Below you’ll find the details of our return and refund policy:
1. Exchanges
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You may request a product exchange within 30 calendar days of receiving your order.
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Products must be in perfect condition, unused, and in their original, intact packaging.
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To initiate an exchange, please contact our customer support team at Contact@minorcosts.com, including your order number and the reason for your request.
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Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
2. Refunds
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You may request a refund within 30 calendar days of receiving your order.
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Items must be returned in the same condition as received — unused, undamaged, and in original packaging.
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Once the returned item has been received and inspected, we will process your refund within 7 to 10 business days.
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Initial shipping fees are non-refundable, except in cases of defective products or shipping errors caused by Minors Costs.
3. Defective or Incorrect Products
If you receive a defective or incorrect item, please contact our customer service immediately.
In such cases, Minors Costs will cover all return shipping costs and arrange a replacement or full refund promptly.
4. Exceptions
Certain items may be excluded from returns or exchanges for hygiene or safety reasons (e.g., personal care or intimate products).
Specific exclusions are listed in each product’s description.
5. Contact Information
For any inquiries regarding exchanges or refunds, you can reach us at:
📧 Email: Contact@minorcosts.com
🌐 Website: www.minorcosts.com
At Minors Costs, your satisfaction is our priority. We aim to make every return or exchange process as simple, fair, and transparent as possible.